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Privacy Policy

Last Updated: 11 November 2025

Sea Lodge (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and lawfully. This Privacy Policy explains how we collect, use, store and protect your personal information when you make a booking, enquire about accommodation, visit our website, or interact with us in any way.

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This policy aligns with:

South Africa’s Protection of Personal Information Act (POPIA)

The EU General Data Protection Regulation (GDPR)

International privacy laws applicable where our guests reside (including CCPA)

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By accessing our website or booking with us, you consent to the practices described in this Privacy Policy.

1. What Information We Collect

We may collect the following personal information:

Personal identification details

  • Full name

  • Email address

  • Contact number

  • Residential address (where required for invoicing or security compliance)

Booking & stay information

  • Dates of stay

  • Number of guests

  • Special requests (arrival time, accessibility needs)

  • Payment confirmations (we do NOT store card numbers)

Technical / website information

  • IP address

  • Browser type

  • Cookie data and analytics (via platforms such as Google Analytics or booking platforms)

Security

  • Limited security footage may be collected at property access points (no cameras inside the house).

2. How We Collect Personal Information

We may collect your information through:

  • Direct communication (email, WhatsApp, phone, contact form)

  • Online booking platforms (Airbnb, Booking.com, etc.)

  • Our website and web forms

  • Security or access control systems (where applicable)

3. Why We Collect Personal Information (Purpose)

We collect and use personal information for:

  • Processing and managing your booking

  • Communicating arrival, check-in and check-out information

  • Meeting legal or security requirements

  • Improving customer experience

 

We do not sell, rent, or trade personal information.

4. Legal Basis for Processing (POPIA & GDPR)

Our legal basis for processing your information includes:

  • Performance of a contract (e.g., fulfilling your booking)

  • Complying with legal obligations (e.g., guest register for security)

  • Legitimate interest (security of property and guests)

  • Consent (for marketing communications, only if you opt in)

5. Data Storage & Security

We take reasonable and appropriate security measures to protect your information, including:

  • Encrypted devices and secure cloud storage

  • Limited access to personal information on a “need-to-know” basis

  • Secure systems used by booking platforms

 

Personal information is stored only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

6. Sharing of Information

We may share your information only with:

  • Booking platforms (Airbnb, Booking.com, etc.)

  • Verified service providers involved with your stay (cleaning or maintenance teams)

  • Law enforcement, only if required by law

We do not share information for marketing purposes without your consent.

7. Cross-Border Data Transfers

Because we use global booking platforms or cloud services, your data may be processed outside South Africa. These providers must comply with POPIA, GDPR or equivalent privacy safeguards.

8. Your Rights

Under POPIA and applicable international laws, you may:

  • Request access to your personal information

  • Ask us to correct, update, or delete your information

  • Withdraw consent to marketing at any time

  • Object to the processing of your data in certain cases

To exercise these rights, contact us at:

📧 info@sealodge.africa

9. Cookies & Analytics

Our website may use cookies to improve your browsing experience and track usage analytics. You can disable cookies in your browser settings at any time.

10. Marketing Communication

You will only receive marketing emails if you explicitly consent (opt-in). You may unsubscribe at any time via the link provided in our communications.

11. Contact Us (Information Officer)

To ask questions or exercise your privacy rights, contact:

Information Officer: Louisa Sieber
📧 Email: info@sealodge.africa

For POPIA-related complaints, you may also contact:
Information Regulator (South Africa) — inforeg@justice.gov.za

12. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will appear on this page with an updated “Last Updated” date.

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We respect your privacy. We only use your information to manage your booking and do not sell or share it unnecessarily.

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